Welcome to the official Oshi Casino privacy policy, the document that explains exactly how we collect, use, store and protect the personal data of every Australian player who registers, deposits or plays at Oshi Casino. Protecting your privacy and maintaining strong data security are core commitments of our platform. This privacy policy has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and also reflects relevant principles of the General Data Protection Regulation (GDPR) where applicable to our international operations. By using our services, you acknowledge that you have read and understood how Oshi Casino handles personal information, user data and data processing across our website and mobile applications.
Who Controls Your Data at Oshi Casino
Oshi Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Oshi Casino is responsible for determining how and why your personal data is processed. This Oshi Casino privacy policy applies to all users who access oshiscasino.com, including desktop players, mobile app users and anyone using our Android APK or iOS Progressive Web App. If you have any questions about our data protection practices, our dedicated Data Protection Officer can be contacted directly using the details provided later in this document.
Personal Data We Collect
To provide a safe and compliant gaming experience, Oshi Casino collects several categories of personal information. Understanding exactly what data collection takes place is an essential part of respecting your privacy rights.
| Data Category | Examples |
|---|---|
| Identification data | Full name, date of birth, government-issued ID, proof of address |
| Contact data | Email address, phone number, residential address |
| Financial data | Payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer), transaction history |
| Gaming activity data | Deposits, withdrawals, bets, wins, losses, bonus usage, VIP level |
| Technical data | IP address, device type, browser, operating system, cookies and login timestamps |
| Communication data | Live chat transcripts, emails, support tickets |
| Sensitive data | Self-exclusion status, responsible gambling limits (where relevant to your protection) |
| Third-party data | Verification results from KYC/AML partners and payment processors |
How We Collect Your Information
Data collection at Oshi Casino occurs through several channels: directly when you register an account, deposit funds or contact customer support; automatically through cookies and similar technologies while you browse; and from trusted third parties such as identity verification providers and payment processors who assist with our legal KYC/AML obligations.
Why Oshi Casino Processes Your Data
Our approach to data processing is guided by transparency and necessity. Oshi Casino only processes personal data for legitimate purposes, including:
- Creating and managing your player account
- Providing access to our 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming
- Processing deposits and withdrawals through PayID, cards, e-wallets and cryptocurrency
- Meeting legal Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
- Maintaining information security and preventing fraud
- Supporting responsible gambling tools such as deposit, bet, loss and session limits
- Sending important account and promotional communications, including Welcome Bonus updates of up to A$500 plus 100 free spins
- Improving our website, mobile app and overall player experience
Legal Basis for Processing
Oshi Casino relies on several legal grounds for data processing, including performance of the contract between you and Oshi Casino, compliance with legal and regulatory obligations, our legitimate interests in operating a secure platform, and, where required, your explicit consent. You may withdraw consent for optional processing activities, such as marketing communications, at any time.
Oshi Casino Cookie Policy
Our cookie policy explains how Oshi Casino uses cookies and similar tracking technologies to operate the website, remember your preferences and analyse traffic. Cookies are small text files stored on your device that help us deliver a smoother, more personalised experience.
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for login, security and core site functionality |
| Analytical cookies | Help us understand how players use the site to improve performance |
| Functional cookies | Remember your language, currency and display preferences |
| Marketing cookies | Deliver relevant promotions and measure campaign effectiveness |
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features of Oshi Casino, including secure login and account management.
Sharing Your Personal Data
Oshi Casino does not sell your personal information to third parties. However, limited sharing is necessary to operate our services and comply with the law. We may share user data with:
- Licensed payment providers to process deposits and withdrawals
- Identity verification companies performing KYC checks
- Regulatory authorities and law enforcement, where legally required
- IT and hosting partners who support our infrastructure under strict confidentiality obligations
- Marketing and analytics partners, only with your consent where applicable
Every third party working with Oshi Casino is contractually bound to maintain the same standards of data security and confidentiality that we apply internally.
International Data Transfers
Because Oshi Casino operates internationally, your personal data may be transferred to and processed in countries outside Australia, including jurisdictions with different data protection laws. Whenever this occurs, Oshi Casino ensures appropriate safeguards are in place, such as contractual protections, to keep your personal information secure regardless of where it is processed.
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Data security is a top priority at Oshi Casino. We apply industry-standard measures to safeguard personal data against unauthorised access, loss or misuse, including:
- 256-bit SSL/TLS encryption across the entire platform
- Firewall protection and continuous monitoring of our systems
- RNG certified by independent laboratories for fair gaming outcomes
- Mandatory KYC verification before your first withdrawal
- Restricted internal access to sensitive user data on a need-to-know basis
Despite these safeguards, no system can guarantee absolute information security. We encourage all Oshi Casino players to use strong, unique passwords and to avoid sharing account details with anyone.
Data Storage and Retention
Oshi Casino applies clear data storage and retention rules. We keep personal data only for as long as necessary to fulfil the purposes described in this privacy policy, meet our legal and regulatory obligations (including AML recordkeeping requirements), and resolve disputes. Once retention periods expire, data is securely deleted or anonymised in line with responsible data storage practices.
Your Privacy Rights
As an Australian player, you have meaningful privacy rights regarding your personal information held by Oshi Casino. These Oshi Casino privacy rights include the ability to:
- Access the personal data Oshi Casino holds about you
- Correct inaccurate or incomplete information
- Delete your personal data, subject to legal retention requirements
- Restrict certain processing activities
- Port your data to another service provider where technically feasible
- Object to processing based on legitimate interests or direct marketing
- Withdraw consent for optional data processing at any time
To exercise any of these privacy rights, simply contact our support team or Data Protection Officer using the details below. We aim to respond promptly and in accordance with applicable Australian and international data protection standards.
Supervisory Authority
If you believe Oshi Casino has not handled your personal data appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent regulator responsible for privacy matters in Australia. We encourage you to contact us first so we can address any concerns about our data protection practices directly.
Responsible Gambling and Your Data
Oshi Casino also processes limited personal information to support responsible gambling. This includes recording deposit, bet, loss and session limits, as well as cooling-off periods of 24 hours, 48 hours, 7 days or 30 days, and self-exclusion requests lasting 6 months, 1 year, 5 years or permanently. This data processing is essential for protecting vulnerable players and is handled with the same confidentiality as all other account information.
Children's Privacy
Oshi Casino services are strictly intended for players aged 18 and over. We do not knowingly collect personal data from minors. Any account found to belong to an underage individual will be closed immediately and associated personal information handled in accordance with this privacy policy and applicable law.
Updates to This Privacy Policy
Oshi Casino may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. Any significant changes affecting how we handle personal data or our cookie policy will be communicated through our website or via email. We recommend reviewing this page periodically to stay informed about how Oshi Casino protects your privacy.
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Activate NowFrequently Asked Questions
Does Oshi Casino sell my personal data?
No. Oshi Casino never sells your personal information to third parties. Data is only shared with trusted partners necessary for payments, verification and legal compliance.
How can I contact Oshi Casino about privacy concerns?
You can reach our support team via 24/7 live chat or email at [email protected], with replies typically provided within 12 hours. Our Data Protection Officer can also be reached at [email protected] for specific data protection enquiries.
What cookies does Oshi Casino use?
Our cookie policy covers essential, analytical, functional and marketing cookies, all designed to keep the platform secure, functional and relevant to your preferences.
How long does Oshi Casino keep my data?
We retain personal data only as long as necessary for account management, legal obligations and dispute resolution, following secure data storage and deletion practices once retention periods end.
Can I delete my Oshi Casino account and data?
Yes. You can request deletion of your personal data at any time, subject to certain legal retention obligations such as AML recordkeeping requirements.
Oshi Casino remains committed to transparent data protection and robust information security for every Australian player. If you have any further questions about this Oshi Casino privacy policy, our Oshi Casino cookie policy, or how your personal data is processed, please contact our support team or Data Protection Officer at any time. Your trust matters, and Oshi Casino will continue to safeguard your privacy, confidentiality and user data with the highest standards of care.